SMS Opt-In Consent Evidence

Pacific Coast Re-Bath · Documentation of consent collection for each opt-in channel · Last updated May 2026

This page documents the specific consent surface used at each opt-in channel through which Pacific Coast Re-Bath collects mobile phone numbers. It is published as evidence for A2P 10DLC campaign review (Twilio + TCR) and for ongoing carrier compliance.

Companion documents: SMS Communications Policy · Terms and Conditions

Standard disclosure language presented at every opt-in surface below:
"By providing your phone number, you agree to receive SMS messages from Pacific Coast Re-Bath including appointment confirmations, reminders, and follow-up about your bathroom remodel inquiry. Approximately 2–10 messages per month. Message and data rates may apply. Reply STOP to opt out, HELP for help. We do not sell or share your mobile information with third parties for marketing. See our SMS Communications Policy."

Channel 1 — Online Consultation Request WEB FORM / ONLINE INTAKE

Most prospective customers reach us by submitting an online request for a free bathroom remodel consultation — either through our own web form at /sms-signup or another online consultation-request form. SMS consent is presented as a separate, optional checkbox that is unchecked by default, alongside the full disclosure language shown above. A customer can submit a consultation request without opting in to SMS; if the box is left unchecked, we contact them by phone or email only and no SMS is sent.

Web form consent language (verbatim, unchecked by default)

☐ Optional: Yes, I'd also like to receive text messages from Pacific Coast Re-Bath about my bathroom remodel inquiry, including appointment confirmations, reminders, and follow-ups. Approximately 2-10 messages per month. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent is NOT required to receive a consultation. Pacific Coast Re-Bath does not sell or share your mobile number with third parties for marketing.

Channel 2 — Phone Inquiry VERBAL CONSENT

When a prospective customer calls our business line at (805) 485-5888 (or one of our tracked source-specific Google PPC numbers), our setter collects verbal consent before any SMS is sent. The script below is delivered verbatim during every inbound call where a customer provides a mobile number.

Verbatim verbal consent script

Setter: "Hi, this is [Name] with Pacific Coast Re-Bath. Thanks for calling about your bathroom project — before I get any details from you, is it okay if I send you a text message with appointment information and follow-up about your remodel? You can reply STOP at any time to opt out. Message and data rates may apply." Customer: [must verbally confirm "yes" before any SMS is sent] Setter: "Great — what's the best mobile number for you?" [Customer provides number. Setter enters into our CRM and SMS consent flag is set to TRUE with timestamp.]

If the customer declines, the lead is recorded in our CRM with the SMS consent flag set to FALSE, and no SMS messages are ever sent to that number. The customer is contacted only by voice call or email if they provide one.

Channel 3 — Showroom Walk-In IN-PERSON SCRIPT + FORM

When a customer visits our showroom at 813 Ventura Blvd, Oxnard, CA and provides a mobile number, our staff delivers the consent disclosure verbally and asks the customer to initial a paper intake card that includes the same standard disclosure language. The card is retained in our records.

Verbatim in-person consent script

Staff: "If I take down your number, we'd love to text you confirmations and reminders for your in-home consultation, and follow up about your project. About 2–10 messages a month, and you can reply STOP any time. Sound good?" Customer: [verbal "yes"] Staff: [hands customer the intake card] "Awesome — could you just write your number here and initial next to where it talks about texting? That's our consent line."

Paper intake card consent line (verbatim)

☐ Initial here: By providing my phone number, I agree to receive SMS from Pacific Coast Re-Bath including appointment confirmations, reminders, and follow-up about my bathroom project. About 2–10 messages per month. Message and data rates may apply. Reply STOP to opt out at any time. Pacific Coast Re-Bath does not sell or share my mobile information. Phone: ______________________ Initial: ______ Date: __________

Channel 4 — Home Show / Community Event IN-PERSON SCRIPT + FORM

When customers visit our booth at home shows or community events and leave contact information, we use the same paper intake card and the same verbal consent script as the showroom channel above. The card includes the standard disclosure language and a required initial line.

Customers who do not wish to receive SMS can still provide a phone number for voice contact — the SMS consent line is optional and customers can decline it while still consenting to a voice callback. In those cases the SMS consent flag in our CRM is set to FALSE and no SMS is ever sent to that number.

Verification of Opt-Out (STOP) Handling

Across all four channels, the STOP keyword is the universal opt-out mechanism. When a customer replies STOP (also END, UNSUBSCRIBE, CANCEL, or QUIT) to any SMS from Pacific Coast Re-Bath, the following happens automatically:

Verification of HELP Handling

When a customer replies HELP to any SMS from us, they receive:

Pacific Coast Re-Bath: Call us at (805) 485-5888, email info@pcrebath.com, or visit our SMS policy at m2bathremodel.com/sms-policy. Reply STOP to opt out at any time. Msg & data rates may apply.

Contact

Pacific Coast Re-Bath (a trade name of M2 Investments, Inc)
813 Ventura Blvd, Oxnard, CA
(805) 485-5888
info@pcrebath.com

This page is published as opt-in consent evidence for A2P 10DLC carrier campaign review (Twilio + The Campaign Registry). Companion documents: SMS Communications Policy · Terms and Conditions.